Refund policy

Return Policy

At HiGear Design, we stand behind every Travelrest® product we make. Our return rate is extremely low, but if something is not right, we want to fix it.

Where you bought it matters

We issue refunds only for orders placed directly on www.travelrest.net. If you bought from another online retailer or a store, please process your return through that seller, since they hold your payment and order record.

Return window

We accept returns within 30 days of the original purchase date, with proof of purchase. For orders shipped outside the United States, the 30 days runs from the date you receive the product.

Condition

We prefer the product be unused and in its original packaging so we can resell it. If you inflate your product, we cannot repackage it as new, and we don't think you would want a pillow someone else inflated. If you have already used it, you can still return it. Damaged or defective items are exempt from the packaging requirement. We reserve the right to decline a refund if the item arrives in a condition that doesn't meet these basics, and we will let you know if that happens.

How to start a return

Email info@travelrest.net with:

• A copy of your invoice or order confirmation
• Photos of the product, showing the pillow or blanket and any problem you are reporting
• A short description of the issue

We will reply with return instructions and a return authorization number. Returns sent without authorization may be delayed. You can also reach us at 415-968-5111.

Return shipping

You pay return shipping unless the item arrived damaged or defective, or we made an error. In those cases, we cover it.

Original shipping charges are not refundable, except for UK, EU, and EEA orders as described below.

We do not charge a restocking fee.

Refunds

We inspect returns on arrival and issue approved refunds to your original payment method within 3 business days.

Your bank or card issuer typically takes another 5 to 10 business days to post it.

Damaged or defective items

Contact us right away using the email above. We may ask for additional photos of the product and packaging to help us resolve it quickly.

One-year limited warranty

Every Travelrest® product carries a limited manufacturer's warranty against defects in materials and workmanship for one year from the date of purchase, including products purchased on Amazon. A $10 handling fee plus shipping applies to each replacement.

This is separate from the 30-day return window. Full warranty terms and how to file a claim are on our FAQ page: https://www.travelrest.net/pages/faqs

UK, EU, and EEA orders

If you are ordering from the United Kingdom, the European Union, or the European Economic Area, you have the right to cancel your order for any reason within 14 days of receiving it, and 14 more days to send the item back to us. You pay the return shipping cost.

We refund the purchase price plus the basic outbound shipping cost. If you chose an upgraded shipping method, we refund the basic rate.

We issue refunds within 14 days of receiving the item back or your proof that it was shipped. Our 30-day policy above is more generous, and you may use whichever applies.

International shipments may incur customs charges or tariffs, which the customer's responsible for. For international orders refused at delivery or returned to our warehouse because the recipient did not respond to the carrier, we do not refund the original shipping cost.

If your situation falls outside these guidelines, contact us anyway. We will do our best to work out a fair solution.