Free Shipping on US Orders of $50 or More.
For orders that do not qualify for free shipping, shipping costs are automatically calculated based on your delivery address and selected shipping method.
To view shipping options and prices, simply add items to your cart and proceed to checkout. All available shipping methods and their costs will be displayed before you complete your purchase.
Click the "My Account / Order Status" link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
If you feel that you have received the wrong product, please contact customer service.
International orders may be subject to additional customs duties, tariffs, and import taxes. These charges are the customer's responsibility and are not included in our shipping rates.
Return Policy
At HiGear Design, we stand behind every Travelrest® product we make. Our return rate is extremely low, but if something is not right, we want to fix it.
Where you bought it matters
We issue refunds only for orders placed directly on www.travelrest.net. If you bought from another online retailer or a store, please process your return through that seller, since they hold your payment and order record.
Return window
We accept returns within 30 days of the original purchase date, with proof of purchase. For orders shipped outside the United States, the 30 days runs from the date you receive the product.
Condition
We prefer the product be unused and in its original packaging so we can resell it. If you inflate your product, we cannot repackage it as new, and we don't think you would want a pillow someone else inflated. If you have already used it, you can still return it. Damaged or defective items are exempt from the packaging requirement. We reserve the right to decline a refund if the item arrives in a condition that doesn't meet these basics, and we will let you know if that happens.
How to start a return
Email info@travelrest.net with:
- A copy of your invoice or order confirmation
- Photos of the product, showing the pillow or blanket and any problem you are reporting
- A short description of the issue
We will reply with return instructions and a return authorization number. Returns sent without authorization may be delayed. You can also reach us at 415-968-5111.
Return shipping
You pay return shipping unless the item arrived damaged or defective, or we made an error. In those cases, we cover it.
Original shipping charges are not refundable, except for UK, EU, and EEA orders as described below.
We do not charge a restocking fee.
Refunds
We inspect returns on arrival and issue approved refunds to your original payment method within 3 business days.
Your bank or card issuer typically takes another 5 to 10 business days to post it.
Damaged or defective items
Contact us right away using the email above. We may ask for additional photos of the product and packaging to help us resolve it quickly.
One-year limited warranty
Every Travelrest® product carries a limited manufacturer's warranty against defects in materials and workmanship for one year from the date of purchase, including products purchased on Amazon. A $10 handling fee plus shipping applies to each replacement.
This is separate from the 30-day return window. Full warranty terms and how to file a claim are on our FAQ page: https://www.travelrest.net/pages/faqs
UK, EU, and EEA orders
If you are ordering from the United Kingdom, the European Union, or the European Economic Area, you have the right to cancel your order for any reason within 14 days of receiving it, and 14 more days to send the item back to us. You pay the return shipping cost.
We refund the purchase price plus the basic outbound shipping cost. If you chose an upgraded shipping method, we refund the basic rate.
We issue refunds within 14 days of receiving the item back or your proof that it was shipped. Our 30-day policy above is more generous, and you may use whichever applies.
International shipments may incur customs charges or tariffs, which the customer's responsible for. For international orders refused at delivery or returned to our warehouse because the recipient did not respond to the carrier, we do not refund the original shipping cost.
If your situation falls outside these guidelines, contact us anyway. We will do our best to work out a fair solution.
Every Travelrest® product is covered for one year from the date of purchase against defects in materials and workmanship. If a product arrives damaged or something fails that shouldn't, we will replace it. This warranty covers Travelrest® products bought on our website and on Amazon.
What we will do
Depending on what went wrong, we will send a replacement part, a complete replacement product, or a comparable Travelrest product of equal value if your original style or color is no longer made. We decide which option applies after reviewing your claim.
What it costs you
A $10 handling fee plus shipping applies to each replacement.
International orders may also be subject to customs charges or tariffs, which the customer's responsible for.
What is not covered
Normal wear over time, damage from misuse or accident, products altered or repaired by anyone other than Travelrest®, lost or stolen items, and products purchased from sellers we have not authorized.
How to file a claim
Email info@travelrest.net and include the following. Missing items will slow us down, so please send everything at once.
- Your order number. If you bought on Amazon, send your Amazon order number.
- Which Travelrest® product you have
- What went wrong, with a photo showing the problem area
- A readable photo of the product label. On Nest pillows, this is the white care label sewn into the zipper seam at the back. On inflatables, it is the Travelrest® label on the tail.
- Where to ship the replacement
- A phone number
What happens next
We will review your claim and email you either way. If it qualifies, we will tell you whether to send the item back or, more often, ask you to photograph the product being cut or otherwise made unusable and then throw it away locally. That saves you the return postage on a lightweight item. If we issue a credit instead of a replacement, it posts to your original card within 2 to 5 business days.
Every claim is different, and we review each one individually. Questions? Email info@travelrest.net or call 415-968-5111.