Frequently Asked Questions

At HiGear Design, we know that the best journeys are the ones where you arrive feeling refreshed. We also know that choosing the right travel gear—and knowing how to use it—is key to that experience. We’ve been in your seat before, and we’re here to ensure your next flight is your most comfortable one yet.
Please see each individual item page for more information on the availability of each item. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. Shipments placed after 12:00 PM Pacific Standard Time will ship the following day. We do not ship on weekends or national holidays.
Click the My Account / Order Status link at the top right-hand side of our site to track your order.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. International shipments may incur additional customs/tariffs, which are the customer's responsibility.

Click the "My Account / Order Status" link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

If you feel that you have received the wrong product, please contact customer service.

For international orders that are refused upon delivery or if the recipient does not respond to UPS, FedEx, or other shipping carriers, and the package is returned to our warehouse, the original shipping cost will not be refunded.

Our full return policy is here: https://www.travelrest.net/policies/refund-policy

Every Travelrest® product is covered for one year from the date of purchase against defects in materials and workmanship. If a product arrives damaged or something fails that shouldn't, we will replace it. This warranty covers Travelrest® products bought on our website and on Amazon.

What we will do

Depending on what went wrong, we will send a replacement part, a complete replacement product, or a comparable Travelrest product of equal value if your original style or color is no longer made. We decide which option applies after reviewing your claim.

What it costs you

A $10 handling fee plus shipping applies to each replacement.

International orders may also be subject to customs charges or tariffs, which the customer's responsible for.

What is not covered

Normal wear over time, damage from misuse or accident, products altered or repaired by anyone other than Travelrest®, lost or stolen items, and products purchased from sellers we have not authorized.

How to file a claim

Email info@travelrest.net and include the following. Missing items will slow us down, so please send everything at once.

  • Your order number. If you bought on Amazon, send your Amazon order number.
  • Which Travelrest® product you have
  • What went wrong, with a photo showing the problem area
  • A readable photo of the product label. On Nest pillows, this is the white care label sewn into the zipper seam at the back. On inflatables, it is the Travelrest® label on the tail.
  • Where to ship the replacement
  • A phone number

What happens next

We will review your claim and email you either way. If it qualifies, we will tell you whether to send the item back or, more often, ask you to photograph the product being cut or otherwise made unusable and then throw it away locally. That saves you the return postage on a lightweight item. If we issue a credit instead of a replacement, it posts to your original card within 2 to 5 business days.

Every claim is different, and we review each one individually. Questions? Email info@travelrest.net or call 415-968-5111.

Still have a Question?

Feel free to contact us to make sure your question gets answered.

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