Frequently Asked Questions

When will my order ship?

Please see each individual item page for more information on the availability of each item. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

How do I track my order?

Click the "My Account / Order Status" link at the top right-hand side of our site to track your order.

How much is shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

International shipments may incur additional customs/tariffs, which are the customer's responsibility.

An item is missing from my shipment.

Click the "My Account / Order Status" link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service.

What is your return policy?

At HiGear Design, we’re proud of our quality and stand behind our products. We have an extremely low return rate, but if you should have a problem with anything you purchase from us, we want to make sure it’s taken care of. We have tried to create a return policy that is fair to both you and us; as such, there are a few rules:

  • Refunds can only be processed within 30 days of the purchase date. Monetary refunds are only available for purchases placed on Refunds for purchases made from other retail outlets should be processed at those retail outlets.
  • Product must be in it's original packaging
  • Shipping charges are non-refundable
  • We appreciate you and your business, so, in the end, please always speak with us about your situation, and we will do our best to work something mutually fair out

One-year limited manufactures warranty

Travelrest’s stringent requirements and rigorous testing ensure our products meet the highest quality standards. We will replace any product found to be damaged at the time of purchase or to have defects in materials or workmanship within 180 days from the date of delivery.

Under this warranty, Travelrest will:

  • Replace the defective component with a new Travelrest part or
  • Replace the defective product with a new Travelrest product, or
  • Provide another product of equal value (if the same style or color is no longer available).

A $10 handling fee plus shipping charge is applied to any replacement (International shipments may incur additional customs/tariffs, which are the customer's sole responsibility). To submit a claim, please follow the instructions below:


To Process a replacement

To process your replacement, email with the following information:

  • Name of Travelrest product
  • Describe the defect and include a photo of the damaged portion of the product.
  • Proof of purchase

- Name of store or website where the item was purchased 

- Date of purchase 

- Order number (if website purchase) 

  • Clear/legible photo of the TOP of the white paper washing care label sewn into the zipper seam at the back of the pillow if it’s a Nest pillow, or a clear photo of the Travelrest label on the tail if it’s an inflatable.
  • Shipping address where you want to receive the replacement.
  • Telephone contact number

Once your information is received, we will send you a notification email indicating whether or not your product meets the warranty requirements.

For items that necessitate a return, we may instruct you how to document the permanent destruction of the product so the unusable remnants can be disposed of without incurring additional shipping expenses to physically return the product.

If a credit is issued, it will automatically be applied to your credit card within 2-5 business days.

Every case is unique and will be handled with great care and consideration. All inquiries and related questions can be sent to or leave us a message at 415-968-5111

Still have a Question?

Feel free to contact us to make sure your question gets answered.